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Return / Exchange

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time.

How To Arrange Return Or Exchange

You have the right to return or exchange your item with us, provided that you give us a written notice any time after your order has been placed, up until 7 working days from the day after you received your order.

1. You must notify us in writing of your wish to return or exchange your order under the jakelstore.my any time after your order has been placed, up until 7 working days from the day after you received you order.

You can email us at support@jakelstore.my

Or you may write to us at:

Jakel Wholesale & Distribution Centre (849529-H)
Lot 1137, Batu 23 Jalan Sungai Lalang
43500 Semenyih, Selangor

2. On receipt of your notice of order cancellation or exchange, one of the members of our customer care team will get in contact to confirm the return and item exchange.

3. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure track able shipper and that you retain proof of sending, in case of a dispute.

4. Please note that you must cover the cost for any return shipment.

5. All items must be returned with all tags, in their original condition and original invoice provided.

Exchange

There is no charge to exchange items, however all exchanges are based on stock availability. Shipping will be charged again for items that were not faulty or wrongly delivered.

Please note: We will exchange the product once it is received by us in the instance of incorrect, damaged or faulty products. All items returned as faulty will be inspected and any items we deem damaged as a result of fair wear and tear will not be accepted as faulty. We reserve the right to charge you the cost of the returns delivery when an unwanted product is returned.

Sales Return

Sale items or products purchased online under ‘Special Promotions’ that involve a reduction in price from the normal retail price can still be returned within 7 days of delivery provided they are in their original condition and written notice is given any time after your order has been placed, up until 7 working days from the day after you received you order.